- Exchanges may not be made on underwear.
- An exchange may be made within 14 days of purchase provided a receipt/proof of purchase is shown, the swing tag still attached and garment is unworn and in re-sellable condition.
- A Credit Note of the original purchase amount will be issued provided we cannot facilitate an exchange.
- We do not do cash refunds.
- In the case of a defunct item, we will assess the damage over a 24-hour period provided it has been returned within 6 months of purchase. If the item is deemed un-fixable a credit note will be issued to the original amount of purchase.
We do our best to ensure that the products we sell/deliver to you are of the highest quality and without defects.
The following will NOT be regarded as defects and will not entitle you to a damage return/exchange:
- faults resulting from normal wear and tear.
- damage arising from negligence or incorrect usage of the product.
- damage arising from failure to adequately care for the product.
- damage arising from unauthorised alterations to the product.